TERMS OF USE

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ARTICLE 1. TERMS OF USE

Our Terms of Use (for short, “Terms”) and other documents referenced below represent legally binding agreements between you and us.

The Terms apply to the use of our website, including subpages and subdomains of the website, our applications for mobile phones, tablets and other smart devices, our application interfaces and all associated services.

Our Terms constitute the rules that govern browsing, offers, purchases and sales on or through Crocetta.

All users of our online site are required to accept and are bound to comply with our Terms.

ARTICLE 2. OTHER AGREEMENTS AND LAWS

Your use of our online site may also be governed by other applicable international agreements or laws and regulations. We expect these provisions to be respected. They are included:

● Sales contract

A buyer and seller enter into a sales contract for each item sold through our online site.

● Laws and regulations for specific objects

There are laws and regulations that affect certain types of items sold on Crocetta. For example, alcohol, weapons (including ancient ones), explicit content, or objects protected by cultural heritage or endangered species legislation.

● Laws and regulations applicable to you

By making use of our online site, you are required to comply with all applicable national, EU and international regulations and binding laws regarding the exercise of bidding, purchasing, presenting items for sale and selling items.

ARTICLE 3. HOW CROCETTA WORKS

We connect buyers and sellers of specialty items through auctions or other sales methods.

We are a facilitator, not a seller.

Crocetta is not a traditional auction house. We do not own anything posted or sold on our online site. In other words, our buyers purchase directly from sellers who list their items on our online site.

The sales contract is stipulated directly between the buyer and the seller and it is important that both parties, buyer and seller, fulfill their obligations under the sales contract.

ARTICLE 4. SERVICES AND FEES

Crocetta provides various services to both buyers and sellers.

Buyers pay a fee for these services.

By using our company, you agree that Crocetta provides services to both buyers and sellers.

● Estimates

Experts virtually examine and select the objects to sell with Crocetta. Experts consult our selling guidelines when deciding which items to select. It is up to us and our experts to decide which items can be included in one of our auctions.

The experts' estimates are expressed in euros, constitute a mere indication and can be modified at any time and are unsuitable for generating any type of forecast on the hammer price.

● Buyers pay a commission

For each purchase, buyers pay commission. The buyers commission is usually 15% of the purchase price.

The amount includes VAT (where applicable). We add this fee to the total costs incurred by the buyer at checkout. Discounts or promotions may apply.

ARTICLE 5. YOUR REGISTRATION AND YOUR CROCETTA ACCOUNT

Before you can bid, purchase or present an item to sell, you must register with Crocetta. Any adult can register.

● Provide complete information

Provide complete and truthful information about yourself and/or your company. You are not permitted to provide false information or impersonate another individual and/or company.

● Keep your information up to date

It is your responsibility to keep your information updated and communicated to us to ensure that the purchase, sale or shipment of items goes smoothly. Please also note that you may be asked for additional information by us or our payment providers after you create your account.

● Data for reporting obligations

Depending on the laws and regulations that apply to us, we may need to collect some of your data, for example to provide it to tax authorities. You confirm that, if requested, you will provide such data correctly and promptly. Failure to provide the requested data could result in the suspension of your participation in our auctions

● Verification of information

We and some of our service providers have a legal obligation to verify certain data you provide to us. Therefore, we may ask you to complete or correct some data you have provided to us in case of inconsistency or error.

● Identification

As part of registration or in order to conclude a sale, verification of your identity may be required by us, our payment service providers or any other third party we use to provide our services. Failure to verify your identity may result in you and/or your business being unable to register, making a sale, or receiving your payment. All data provided for communication and/or identification purposes will be processed in accordance with our Privacy and Data Protection Policy.

● Keep your account safe

Your username and password must remain secret. All activity relating to your account, including payment or delivery obligations, is your sole responsibility. Crocetta assumes that only you are able to log in using your username and password. To protect your account, we recommend that you update your password regularly.

● Your account is your responsibility

Your account is your responsibility and any use of the online site is at your own risk. The same applies to the use of technical means, such as a computer, telephone or Internet connection.

● Termination of your account

You can close your account at any time. However, we reserve the right to refuse to remove your account, for example if you still owe certain obligations (such as payment or delivery obligations) to us or a user. Closing your account does not automatically mean the deletion of all your personal data. Our Privacy and Data Protection Policy contains more details about which data will be deleted and which data cannot be removed.

● Incomplete account registration

Refusal to register an account to bid or sell on our online trading site is at our sole discretion.

ARTICLE 6. CONDITIONS OF SALE

● Mandate

The lots are put up for sale by Crocetta, who acts as exclusive agent in its own name and on behalf of each seller pursuant to art. 1704 cod. civil. The effects of the sale affect the seller, and Crocetta does not assume any other responsibility towards the successful bidder or third parties in general other than that deriving from its capacity as agent.

● Changes

These “Conditions of Sale” can be modified by an announcement made before the start of the auction. Potential buyers are asked to consult the website http://www.astecrocetta.com to view the most updated cataloging of the lots present at auction.

● Estimates

The experts' estimates are expressed in euros, constitute a mere indication and can be modified at any time and are unsuitable for generating any type of forecast on the hammer price.

However, since the review process is virtual, we cannot guarantee the existence, quality, safety or legality of the items sold on our online site nor that the items correspond to the description provided by the seller.

This responsibility falls solely on our sellers.

● Description of lots - Condition Reports

Any representation, written or oral, including digital, including those published in a catalogue, report, guide, brochure or estimate, also relating to the characteristics or quality of the goods, including the price or value, are the result of subjective evaluations and reflect opinions, and may be modified before the lot is offered for sale.

Crocetta cannot be held responsible for errors and omissions relating to such descriptions, nor in the event of counterfeiting, as no implicit or explicit guarantee is provided in relation to the lots in auction. Furthermore, the illustrations of the objects presented in the catalogs or other illustrative material have the sole purpose of identifying the lot and cannot be considered precise representations of the state of conservation of the item up for auction.

To complement the descriptions contained in the catalogue, Crocetta makes condition reports on the status of each lot available upon request.

What is declared in the condition reports on the state of conservation of the lots represents a mere subjective opinion not deriving from specific technical-professional knowledge of conservation or restoration and therefore does not constitute, in any way, an element of declaration or guarantee that replaces the direct examination of the interested parties .

The watches are described as they appeared at the time of cataloguing. As everyday objects of a mechanical or electronic nature, they may show wear and defects, damage and consequent repair and restoration interventions and/or replacements of various types of parts, including non-original ones, including straps and buckles.

For this reason Crocetta cannot provide guarantees on the state of operation or waterproofness, nor on the replacement of parts or on the restorations that have taken place and it remains the buyer's responsibility to personally verify, or using a trusted technician, the state of the lot in question. For quartz watches, the operating status is indicated only where the battery is present and functioning. Buyers are informed that boxes, certificates and any accessories are not supplied in the absence of specific indication in the catalogue.

● Inspection of the buyer of the goods

The person interested in purchasing a lot therefore undertakes, before participating in the auction, to examine the property in depth, possibly also with the advice of a trusted expert or restorer, to ascertain all its characteristics.

The lots put up for auction are sold in the state in which they are found at the time the lot was reported to us by the seller, with all relative defects and imperfections, and the lack of explicit references in this regard in the catalog does not imply that they are exempt from them.

After the award, no disputes in this regard are permitted; neither Crocetta., nor its directors and its employees, collaborators and consultants will be held responsible for any errors or omissions.

● Crocetta's responsibilities

Except in the case of fraud, Crocetta, its directors and its employees, collaborators and consultants will not be responsible for acts or omissions relating to the presentation or conduct of the auction or for any matter relating to the purchase of lots or failure to purchase. In other cases, Crocetta's possible liability towards the winning bidder in relation to the purchase of a lot by the latter is limited to the hammer price and the purchase commission paid to Crocetta by the winning bidder/buyer.

● Participation in the auction

It is possible to participate in the auction with written offers, by telephone or via the internet, by sending the appropriate form to Crocetta at least six hours before the start of the auction session or via authorized external providers. Crocetta does not assume any type of responsibility for offers that are inadvertently not executed, for errors relating to the execution of the same, for offers that are not readable, incorrect, or arrive late, and for any inconvenience or disservice relating to telephone lines or the internet line.

● Billing

Each lot awarded in the room will be invoiced based on the details and address provided at the time of registration

● Written offers

Written offers received by signing the relevant request form by post, email or direct delivery to Crocetta will be executed on behalf of the bidder at the minimum possible price, considering the reserve price of the lots and the other offers. Bid forms with unlimited or no amounts will not be considered valid. Crocetta is not responsible for incorrectly completed forms. Before sending or delivering the form, the potential successful bidder / buyer must verify that the description of the lot indicated in the form corresponds to what he intends to purchase; in particular, the potential buyer is required to verify that there is correspondence between the catalog number of the lot and its description. In case of discrepancy between lot number and description, Crocetta will formulate the offer on behalf of the potential buyer with exclusive reference to the lot number. Crocetta reserves the right not to accept written offers.

● Telephone offers

Registration is required to participate in the auction via telephone bidding. Telephone calls may be recorded.

Crocetta reserves the right not to accept telephone offers.

● Offers via internet

To bid via the internet you must register before the auction time and accept the Conditions of Sale on the website http://www.astecrocetta.com or on the websites of authorized providers.

Crocetta reserves the right not to accept offers via the internet

● Award

The lots are awarded to the highest bidder (natural or legal person, "successful bidder" or "buyer") and for cash.

● Bid increases

The auctioneer conducts the auction starting from the offer he considers adequate, with generally increments of 10% (ten percent) unless he chooses otherwise. The auctioneer may make consecutive bids or in response to other bids in the interest of the Seller until the reserve price is reached. In the event of offers of the same amount, Crocetta will only take into consideration the offer received first.

If the auctioneer is "virtual", the settings of our site or our authorized providers will apply.

● Dispute of a lot

In the event of a dispute regarding the award of a lot, at our sole discretion, the disputed lot may be put back on sale during the auction itself and re-awarded, or it may be withdrawn from the auction.

● Batch management

During the auction, Crocetta has the right to combine and separate the lots and possibly change the sales order. At our sole discretion, we may also withdraw the lots if the bids in the auction do not reach the reserve price agreed between Crocetta and the seller. Crocetta has the right to withdraw one or more lots from the auction at any time.

● Participation guarantees

Crocetta reserves the right to subordinate the participation in the auction of a potential buyer to the presentation of bank references or to the deposit of adequate guarantee to fully cover the possible hammer price of the desired lots.

● Lot payment - Auction fees

The successful bidder will pay Crocetta the auction fees including VAT, for each lot, equal to 15% (fifteen percent) of the hammer price. Any further charges or taxes relating to the purchase will in any case be borne by the successful tenderer. The successful bidder must make the payment before collecting the goods at his own care, risk and expense no later than 5 (five) days starting from the day following the award. In the event of failure to pay, in whole or in part, the total amount due by the successful tenderer within this deadline, Crocetta will have the right, at its discretion, to:

○ Cancel the sale of the lot/lots

○ Take legal action to obtain the compulsory execution of the purchase obligation;

○ Sell the lot through private negotiation or in subsequent auctions on behalf and at the expense of the successful bidder, pursuant to art. 1515 of the civil code, without prejudice in any case to the right to compensation for damages.

● Ownership of the lot

The transfer of ownership of the lot will take place only upon full payment by the buyer of the amount due. Full payment means the actual crediting of the bank transfer or check to Crocetta's current account, or the delivery of bank drafts or cash within the permitted limit. Any risk for loss or damage to the awarded good will pass to the buyer from the moment of the award.

The buyer will be able to obtain delivery of the purchased goods only upon payment to Crocetta of the entire hammer price, auction fees and any other related cost or reimbursement. If Crocetta or the seller is unable to deliver the purchased goods, the buyer will have the right to a simple refund of the amount already paid, waiving in advance and explicitly the request for any increase or damage. In the event that the buyer appoints a third party to collect the lot, the latter must have a written authorization issued by the buyer as well as a photocopy of the document of the delegating party and the delegate.

● IVA

VAT is always included in the hammer price.

If VAT applies to a lot, it will be indicated in its sheet, together with the specific VAT percentage of that lot.

● Notified Goods

For goods subject to notification by the State pursuant to Legislative Decree 01.22.2004 n°42 (so-called Cultural Heritage Code) and subsequent amendments, buyers are required to comply with all current legislative provisions on the matter. The winning bidder, in the event of exercise of the right of pre-emption by the State, will not be able to claim from Crocetta or the seller any refund or cancellation of auction commissions, nor material or moral damages of any kind.

● Export from Italy / Import to other countries

The export of objects from Italy by buyers resident or non-resident in Italy is regulated by the legislation on notified goods, by the national and international customs, currency and tax laws in force.

It is advisable to check your legislation regarding the requirements necessary for importing purchased goods into your country. Crocetta does not guarantee either exports from Italy or imports into other countries unless explicitly indicated, and assumes no responsibility towards the buyer regarding any restrictions on the export and subsequent import of the awarded lots, nor in relation to any licenses, certificates or certificates that the same must obtain according to Italian, international or local legislation, the issuing of which is the responsibility of the purchaser; failure to issue or delay in issuing does not constitute cause for termination or cancellation of the sale, nor for delayed payment by the buyer of the total amount due, even when Crocetta has taken the lead in submitting the relevant requests to the competent authorities.

Obtaining an import license and/or certificate does not guarantee obtaining an export license or certificate and vice versa. All lots consisting of, or containing parts of plants or animals (e.g. ivory, coral, turtle, alligator skin, whale bone etc), regardless of age and value may require an export license or certificate and/or import licenses and/or certificates in some villages. It is advisable to check your legislation regarding the requirements necessary for imports into your country of goods consisting of or containing protected species.

● Scientific contestation

Any dispute, to be decided first of all in a scientific manner between a Crocetta consultant and an expert of equal qualification designated by the client, must be asserted in writing by registered mail within eight days of the award.

Once this deadline has elapsed, all liability of Crocetta ceases. A complaint recognized as valid leads to the simple reimbursement of the sum actually paid, against the return of the work, in the same conditions in which it was found on the date of sale, excluding any other claim.

In the event of disputes founded and accepted by Crocetta relating to artfully falsified objects, provided that the relevant written communication reaches the same within three months from the discovery of the defect and in any case no later than five years from the date of sale, and provided that the buyer is able to return the lot free from claims or any demand from third parties and the lot is in the same condition as it was on the date of the sale, Crocetta may, at its discretion, cancel the sale and reveal to the successful bidder that the name of the seller requests it, giving prior communication to the latter.

In partial derogation of the above, Crocetta will not refund the buyer if the description of the lot in the catalog conforms to the opinion generally accepted by scholars and experts at the date of the sale or indicates the authenticity or attribution of the lot as controversial , if on the date of publication of the lot the counterfeiting could only be ascertained by carrying out analyzes that were difficult to carry out, or whose cost was unreasonable, or which could have damaged or in any case led to a decrease in the value of the lot.

Crocetta will not be liable in any way or for any reason in the event that changes occur after the sale in the accredited entities responsible for issuing the authentication relating to the various works. Goods that have been restored or subjected to modifications do not constitute counterfeiting.

● Resale rights

If due, the payment of the so-called "resale right" (introduced by Legislative Decree 13 February 2006, n°118, implementing Directive 2001/84/EC) will be paid by the seller.

● Competent Forum

These Conditions of Sale are governed by Italian law and are tacitly accepted by all participants in the auction. Any dispute that may arise in relation to the application, interpretation and execution of these Conditions of Sale falls exclusively within the jurisdiction of the Court of Turin.

● Privacy

Pursuant to art. 13 Legislative Decree 196/2003 (Code regarding the protection of personal data) and GDPR UE2016/679 Crocetta, in its capacity as data controller, informs that the data provided will be used, by paper and electronic means, to be able to give full and complete execution of the purchase and sale contracts stipulated by the company itself, as well as for the pursuit of any other service inherent to the corporate purpose of Crocetta. The provision of data is optional, but is strictly necessary for the execution of the concluded contracts. Registration for auctions allows Crocetta to send catalogs of subsequent auctions and other information material relating to its activity.

ARTICLE 7. RULES OF ONLINE AUCTIONS

It is important that our auctions are fair to everyone and run smoothly. To maintain the integrity of our online site and our auctions, and to ensure that they are free from interference, fraud and illegal behavior, please abide by the following rules.

● Make sure you can use our services legally

You may only use our services if you are authorized to form legally binding contracts (for example, if you are an adult). You cannot use Crocetta if you are temporarily or permanently suspended from using our services.

● Offers with a trap increase are not permitted

Trick bids are when someone places a bid on an item to artificially increase its price or desirability. This behavior is strictly prohibited. It is forbidden to bid on your items or on items auctioned by your relatives or friends.

● Private agreements between users are not permitted

Buyers and sellers registered on our platform are prohibited from entering into private agreements to avoid our purchase commission, or agreements that negatively impact other users. We may take appropriate measures should this happen. Please inform us if another user asks you to complete a transaction outside of Crocetta.

● Payments must be legal

You are not permitted to participate in our online auctions if you are directly or indirectly involved in money laundering or terrorist financing, or if you are subject to economic sanctions laws. For verification purposes, our payment service providers may ask you to provide additional information.

● Respect intellectual property

It is important to respect intellectual property rights (including copyrights, trademarks, patents, moral rights, databases and the like) that belong to or are licensed to Crocetta. You are also required to respect the intellectual property rights of others users and third parties related to your use of our services.

● Reporting illegal material

If you believe that certain user material is unlawful, please let us know. We are obligated to remove user material that is clearly illegal in nature only after receiving notification of it. We may not accept a request to block or remove user material or to stop doing business if we are concerned about the validity of the report or the legality of the evidence provided.

● Don't damage our infrastructure

You must not use software such as viruses, Trojans, worms, bots or other software or technical tools, or perform other actions that may damage the operation and infrastructure of our online site.

This includes reverse engineering, any attempt to obtain the source code, to make our site inaccessible or to circumvent technical protection measures.

ARTICLE 8. SALES CONTRACT

At the end of the auction, the highest bidder automatically enters into a sales contract. This agreement applies to all purchases made on our online site, including any post-auction sales.

Make sure you read the contract carefully.

● Rights and duties

The sales contract determines the rights and obligations of the buyer and seller. For the buyer, the most important obligation is to pay the purchase price and all related costs, such as shipping. For the seller, the most important obligation is to carefully transport or ship the item to the buyer.

● Changes to the sales contract

In case of agreement between the buyer and the seller, it will be possible to modify the sales contract, provided that the modifications comply with the law, as well as with our Terms and Regulations. In the event of a dispute, our Terms always prevail.

● Failure to fulfill obligations

If the buyer or seller fails to fulfill their obligations under the sales contract, the other party (or us on their behalf) may send a notice of default, specifying a reasonable deadline for these obligations to be fulfilled. In the event of failure to perform and/or the failure of the defaulting party to comply with its obligations after such time, the other party, or us on its behalf, may cancel the sale.

● Cancellation

If a sale is cancelled, the sales contract is canceled accordingly. If a sale is canceled by you or us, in most cases the buyer will need to send the item back to the seller in order to receive a refund of the purchase price.

In most cases, the defaulting party is also responsible for any costs and damages caused by failure to fulfill its obligations under the sales contract. This includes any costs of measures taken by us or the non-defaulting party in attempting to continue or cancel the sale. In these cases, we may also require the defaulting party to pay the Buyer Protection fee or sales fee.

We may, but are not obligated to, send a notice of default and/or a cancellation notice on your behalf.

● Right of withdrawal

The sales contract is also canceled if a buyer exercises the right of withdrawal (see our EU and UK consumer rights information).

ARTICLE 9. DISPUTES WITH OTHER USERS

We work hard to ensure that sales run smoothly, so that buyers and sellers are satisfied. However, in exceptional cases, a buyer or seller may ask us to open a complaint, for example if the item purchased by the buyer does not match the seller's description.

● Find a solution with the other user

We provide tools, such as our internal messaging system, to help you and the other user find a solution. For example, you could mutually agree to a partial refund.

● We could provide a solution for complaints

If a complaint has been opened and users are unable to agree on a solution, we will make reasonable efforts to help resolve the complaint. This means that we can find a fair and reasonable solution, such as full or partial refund to the buyer or payment to the seller.

By using our online site or our authorized providers, you accept that we may find solutions to complaints. You also agree to follow our instructions when making a complaint.

For example, if you are asked to send photos or contact the shipping company. In case you do not agree with our solution, you can try to find a different solution with the other user involved.

In this case, we will not be able to help you with the solutions you will discuss together. Furthermore, we could still decide to continue with the solution initially proposed by us.

For example, we may decide to refund the buyer or remit payment to the seller. We will always keep you informed about the solution and what you may be asked to do.

● Contact us within 3 days of receipt

If you are a buyer and have concerns about a purchased item, please inform us within 3 days of receiving the item.

We will then suspend payment to the seller while a resolution is discussed. Our payment processes are automated.

Then, if there is no communication within 3 days, the seller will receive the payment. Such payment does not affect a buyer's rights under the sales contract. So if, for example, the item does not correspond to the description but the payment has already been paid to the seller, the latter will still have to provide a solution or a refund.

● In case of contact after 3 days of receipt

If you do not contact us in time, we may still be able to resolve the complaint, but in most cases it will be more difficult to find a solution because the seller will have already been paid. If you contact us 1 week or more after receiving the item, you will generally not be able to open a claim.

● Limitations on our reasonable efforts to resolve a complaint

Since we can only virtually evaluate objects, some aspects of the process of finding a solution are out of our control.

For example, we cannot verify with absolute certainty that an item is as described by the seller. However, we collect evidence, such as photos and detailed information, to make the process as impartial as possible.

● We could pay the seller or refund the buyer

During or following a complaint, we may decide to pay the seller or refund the buyer. We will notify you if this happens.

○ Buyer's refund after payment is made to the seller

If the seller has been paid, but we believe the buyer is entitled to a refund, we may cancel the sale, refund the buyer and ask for the refund of the amount (which includes the Buyer Protection fee, any penalties and costs ) to the seller. We may, for example, cancel a sale and refund the buyer if:

● We have confirmation that the buyer never received the item.

● We receive evidence that the item is not authentic, is not as described, or is damaged in a way that is not clearly indicated in the item description and photos.

● The seller will not provide or demonstrate that he cannot provide the item to the buyer.

● The buyer exercises the right of withdrawal.

● The buyer and seller both agree to cancel the sale.

● We may ask for a refund or payment

If a decision is made to refund or pay another user on your behalf, you will be responsible for returning the refunded or paid amount to us.

● We may take protective measures You agree that, during the complaint process, we may take any protective measures to ensure security and impartiality on Crocetta. Below are the measures we may take:

○ Suspend, withhold or revoke payments or refunds to you.

○ Temporarily or permanently suspend your account or block your ability to bid or sell. We will generally notify you if we take these protective measures.

ARTICLE 10. DISPUTES BETWEEN YOU AND US

We will try to find a solution if you are dissatisfied with our services or have violated our Terms. If you are unable to find a solution, you may try to resolve the problem in court or out of court.

● For users and third parties

If, after using our internal complaint resolution system, you feel that we have not been able to achieve a good result, you can contact a certified out-of-court dispute resolution body. If we are asked to participate, we will cooperate.

● Report complaints about us within 1 month

If you have any dispute with us, particularly if you believe we are not meeting our obligations, please notify us in writing within 1 month of the problem occurring. If the report is made after this deadline, the complaint will be considered lapsed and can no longer be invoked against us.

● We may offset credits

We may offset any financial claim we have against you against a financial claim you have against us.

● We may request refund from a buyer

If a buyer receives an undue refund, he or she must return to us the full amount of the refund (including any penalties and fees). We will always notify the buyer of any refund request. Undue refund means, for example:

● The buyer received both a refund and a credit card chargeback.

● The buyer received a refund, but refuses to send the item back to the seller.

● The buyer got a refund even though he received his item as described by the seller.

● Deadline

Any disputes against us, including, but not limited to, disputes for damages or relating to undue payments or performance of obligations, will lapse after a period of 6 months from the time they were reported.

This 6-month period also applies if you have reported a dispute and we (or a third-party service provider) have asked you for additional information or details, such as bank details to send you a payment. If there is no response within 6 months, the dispute will be considered lost.

ARTICLE 11. KEEPING OUR SITE SAFE

We may take special measures if irregular or suspicious situations are detected that put the reliability or integrity of our platform or online auctions at risk, if we reasonably believe that there is abuse of the system, fraudulent activity or other valid reason, or if an obvious error occurs in the event of a dispute regarding a user and/or in the event that we are attempting to resolve a complaint, or in the event that a user violates our Terms. In such case, you must comply with all instructions and reasonable accommodations that we provide to you.

● Limit your participation

We may temporarily or permanently suspend your ability to bid or sell. Where possible, we will tell you the reasons. We may also terminate any agreement between you and us.

● Restrict access to your account

We may disable or deactivate your account at any time, limit your ability to log in, or update your account settings.

● We may revoke or not accept an offer

We may refuse any offer. We may also revoke previously accepted offers. For example, if a user makes a mistake when entering the offer or a technical problem occurs.

● We may restart, temporarily suspend or extend auctions

We may restart, suspend, or end either the entire auction or a specific auction item.

For example, if you experience an outage or technical problem.

● We decide the outcome of an auction or sale

We use our computerized bid register to determine the successful bidder or buyer.

In the event of a discrepancy between the computer bid register and any online recording or message, the computer bid register will prevail. We may also cancel a sale or relist an item, for example if we experience an outage or technical problem. If this occurs as a result of a bidding error or dispute, we will notify the highest bidder as soon as reasonably practicable.

● Cancel a sale

If necessary, we may cancel a sale. This circumstance can occur, for example, if:

● We believe the item is counterfeit or stolen.

● The item is awarded to the wrong bidder or buyer due to a technical problem, outage, or irregularity. We will decide in our sole discretion if we believe the result was unfair or if we cannot identify the legitimate purchaser.

● Due to an unforeseeable situation (so-called “force majeure”), it is not possible to fulfill the sales contract. You irrevocably agree that this is our (third party) right under the sales contract and that this right can be invoked against you. Furthermore, you grant us an irrevocable power of attorney to invoke this right. If a user defaults, we still have the right to collect the Buyer Protection fee from the buyer and the sales fee from the seller, as well as any fines applicable to the defaulting user. We will always notify you when the sale is canceled and what you need to do.

● We guide the seller on how to proceed in case of an unsold item

If an item doesn't sell, we may re-auction it, offer it to the highest or second highest bidder, or accept an offer that comes to us after an auction ends.

We make this decision in consultation with the seller.

● We may take protective measures

If you violate our Terms, in particular if you have not fulfilled your obligations under a sales contract, we may suspend, withhold or cancel payments or refunds to you.

We may adopt these and additional protection measures to keep Crocetta a reliable space and safe from illicit, fraudulent or otherwise inappropriate behavior, or to comply with any applicable laws.

Examples of behaviors against which we can take protective measures include repeatedly submitting false and unfair compensation claims or refusing to ship items that were sold through us.

● Our decision is final

If an error relating to bidding or the sale occurs before, during or after the auction, our decision in exercising any rights available to us is final.

ARTICLE 12. RELEASE AND LIMITATION OF LIABILITY

● Disclaimer

We cannot be held responsible for issues that are beyond our control or for actions we take to keep our site safe and reliable. This includes, but is not limited to, any damage caused by:

○ Actions contrary to our Terms and illegal use of our trading site.

○ The provision of our services and our online site including, but not limited to, your use of our services.

○ False or inaccurate account information, failure to share information or data requested by us.

○ Bidding, buying or selling items on our online site.

○ Shipping or returning items.

○ The accuracy of our estimates, whether items are valued or sold for more or less than estimated.

○ Errors in item descriptions caused by (automatic) translations.

○ Any user material that we may remove or edit.

○ The execution, conclusion, cancellation or termination of the sales contract, including the enforcement of our rights under the sales contract.

○ The conditions and functioning of the objects purchased on Crocetta.

○ Any reasonable steps we take to resolve any complaints or to keep our site safe and fair, including any solutions we provide to resolve a complaint.

○ Errors in any text we publish, such as in our Help Center or our Terms and Policies.

○ User material or communications that are inaccurate, illegal, or violate the rights of others.

○ Your use of third-party provider services.

○ Unavailability, technical problems or other inconveniences that limit your access to our trading site.

● Limitation of Liability

If, notwithstanding the foregoing, we are found liable for a (wrongful) act or omission, our liability will be limited to direct damages.

Direct damages include only actual (financial) losses and reasonable costs incurred in preventing or limiting the damage or investigating the cause of the damage.

We cannot be held responsible for indirect damages, such as lost profits, lost profits or losses from inactivity.

In cases where we are liable, our liability is limited to the fees we charged you in the 3 months preceding the event giving rise to the liability or 500 euros, whichever is the lower amount.

This limitation of liability also applies to our management, directors, experts and other employees, representatives and legal successors. This does not exclude our liability for gross negligence or willful misconduct committed by us or for damages resulting from injury to life, body or health.

● Indemnity

If you violate these Terms, fail to comply with a sales contract, take any improper action while using our services, the online site or our authorized providers, violate any law, regulation or third party rights, or commit an illegal or fraudulent act, you agree , to the maximum extent permitted by applicable law, to fully indemnify us, our management, directors, experts, other employees, representatives, legal successors and all companies affiliated with us against claims by others users and third parties, as well as all damages and costs suffered or incurred as a result of such omission or action.

● Failure to apply

If, for any reason, we decide not to enforce any part of our agreements against you, that does not mean that we waive those rights or any other rights under our agreements.

ARTICLE 13. MODIFICATION OF OUR TERMS

We may change all or part of our Terms and our policies, our guidelines at any time by posting the changed information on our online site.

If a change to the Terms significantly affects your rights or obligations, we will notify you by email or notify you of the changes when you use our online site or affected services.

● Acceptance of the modified Terms

If you continue to use our service after the modification or integration of the Terms, you hereby demonstrate that you irrevocably accept the Terms in the new modified or integrated draft.

● Rejection of the Modified Terms

If you do not want to accept the modified or supplemented Terms, you may not continue to use the Online Site and we will have to delete your account.

● Severability clause

If any part of our Terms is invalid for any reason, you will still be required to comply with the rest of the Terms, which will remain binding. We will try to replace the invalid parts of the Terms with the correct information as soon as possible. The updated portions of the Terms will have the same legal consequences as the invalid portions they replace.

● Transfer of rights to third parties

We may transfer your rights and obligations under these Terms to third parties. By accepting these Terms, you accept this transfer of rights.

ARTICLE 14. PRESENTATION OF AN OBJECT

● Provide information about your item

As a seller, the presentation of items is your total responsibility. When submitting an item, be sure to provide a detailed and accurate description, as well as any other relevant information. The information you provide must include, but is not limited to:

○ The condition and classification of the object, possibly with accompanying documentation.

○ Country of origin of the item, including whether the item is still in its country of origin and, if applicable, an indication of the date on which the item left its country of origin.

○ Clear, high-quality photographs and, where possible, other (audio-)visual material that accurately represents the actual and current state, characteristics and other details of the object. You will need to include any defects, imperfections or deficiencies.

○ Information and documentation on the provenance and authenticity of the object and, if applicable, a certificate of authenticity.

○ Any documentation necessary for registration, transfer and/or export of the object, where applicable.

○ The reserve price, if applicable (lesser valuable items may not have this option).

○ An indication of actual shipping charges or duties, if applicable.

○ Any other conditions relating to the item or presentation at auction (for example, whether the item must be collected on site).

● The item must match the description

Each item offered for sale must be as described or depicted by you in the item description, photos, videos and other materials you provide.

If this is not the case, the buyer may be entitled to repair, replacement, partial refund or, in some cases, cancellation of the sale and claim compensation for damages and/or costs from you.

● We may make or recommend changes to the item description

You agree that we may make changes to the item description prior to the start of the auction.

● We can translate and edit the item description

We may translate the item description (including through an automatic translation service) so that your item can be accessible to users in different countries.

● It is your responsibility to provide a correct description of the item

You ensure that the final description used represents the item accurately. Responsibility towards third parties (including the buyer) rests entirely with you if the description of the item is incorrect, incomplete, misleading or inaccurate (including photos and/or videos). Subject to the General Terms of Use, we cannot be held liable for any damages and costs arising from an inaccurate or incomplete description of the item.

We can make suggestions or make changes to your item description. Ultimately, you are responsible for ensuring that the items correspond to the description and for any consequences in the event of an inaccurate description.

● User Materials

User Materials means all information and documentation provided by you at the time you list an item for sale (or thereafter). This includes, but is not limited to, photographs and (audio-)visual material relating to your item, descriptions, certifications of authenticity, specifications, opinions, messages, proposals and/or communications.

○ You understand and agree that you are responsible for user material that you post to our online site.

○ You understand and agree that user material you upload or post:

■ It is not fallacious, inappropriate or false.

■ It is not in any way discriminatory and/or derogatory or otherwise offensive and, in our opinion, it is not in conflict with public morality or good taste.

■ Contains no promotional material other than material relating to the item for sale.

■ It does not consist of chain letters, junk mail or spam and does not contain links to websites of any kind.

■ It does not prejudice in any way the good reputation of other users, of Crocetta and the companies connected to it and/or its employees.

■ Does not conflict with any laws and regulations or with our Terms.

■ It does not violate the rights of third parties and is not otherwise illegal towards third parties or Crocetta.

■ If your material contains personal data, it complies with our Privacy and Data Protection Policy and any applicable privacy legislation.

● User license

By submitting items or posting your material to our online site, you grant Crocetta a royalty-free, worldwide, non-exclusive, perpetual, non-revocable license to place your material in the public domain. of the user and/or to reproduce (and translate) it for any purpose.

This license does not terminate if your account is suspended, canceled, or you decide to stop using our online site.

You will retain all ownership and intellectual property rights in your User Material, but you agree not to assert any moral rights against us for the use of your User Material.

● Our use of your User Material

The license allows us to promote your items and our site online in any format and through any channel both online and offline.

● We provide estimates for certain items

These estimates are based primarily on user material submitted by you. Therefore, we must be able to rely on the accuracy of the information provided which includes, but is not limited to, provenance, photographs and description of the item. The estimated amount does not indicate or guarantee the actual sales price or value of your item.

● You warrant that you have the right and authorization to sell the item

By presenting and selling an item, you warrant that the following is not happening and will not happen in the future:

○ Violation of any law or regulation, including any economic sanctions laws and regulations.

○ Violation of third party rights, including any contractual rights and (intellectual) property rights.

○ Illegal and/or fraudulent actions towards third parties or Crocetta.

○ Presenting your item at auction as part of a fake money laundering transaction. You warrant that any sale you make will be a genuine and honest transaction.

● You will offer your item exclusively on our site

The items you list for sale with us will be offered exclusively on our online site. This means that you will not simultaneously list those items through other channels, such as your store or other online platforms.

You agree to collect items from other websites and applications if such items are for sale on our site.

ARTICLE 15. WHEN YOUR ITEM HAS BEEN ACCEPTED FOR AUCTION

Once you've approved your item to sell with us, our experts will find the right auction to include it in to pique the interest of the greatest number of bidders.

● Timing

Our experts make sure you find the perfect auction for your special item. This means that there may be some time between the presentation of the item and its listing for sale.

● The item must be made available for sale until the end of the auction

Your item will remain available for sale for as long as the advert is active. This means that the object is made available for sale from the moment of presentation until the end of the auction or sale offer.

● Changes to your ad during the auction

In some cases, you will still be able to make changes to an active listing, for example to reduce the item's reserve price.

● It is not allowed to remove an item from the auction

You may not remove an item after it has been submitted and approved and scheduled for sale, unless express approval has been given by us to do so. If your request is approved, you will be able to remove your item up to 1 day before the item goes up for auction.

Once published, the item can no longer be removed.

● Consequences of withdrawing an item from auction

If the sale has started and we agree to edit your listing or remove your item, you will be held fully responsible for any damages that may arise from this situation. You undertake to compensate us for any third-party claims, as well as further costs and damages. Finally, removing an item before or during the selling process may result in a penalty.

● Remove offers

At our discretion, we may remove from your listing any offers that are (or appear to be) fraudulent or otherwise violate our Terms.

● Edit or remove your ad

We may change the description of an item in case of inaccuracies or translation errors. In special circumstances, in order to maintain the integrity and reliability of our online site, we may also remove your listing altogether.

ARTICLE 16. AFTER THE AWARD OF A LOT

● The buyer pays the purchase price

We will ask the buyer to pay for the item within 5 days of the auction ending or you accepting the offer. This payment will be processed by our payment providers and held securely in escrow until at least 3 days after the buyer receives the item.

● The purchase price includes taxes

Where applicable, the purchase price includes any taxes owed by you. In accordance with consumer protection laws and tax regulations, the purchase price paid by the buyer includes all taxes payable by a seller (for example, VAT).

In the event that we need to collect, report and remit taxes in connection with certain sales (for example, under the “deemed supplier” rules), the buyer will pay the taxes at checkout in addition to the purchase price.

● We do not charge seller fees

The seller will not be charged commissions of any kind, selling with us is free.

You will fully enjoy the sales of your lots.

● Buyer is required to pay within 5 days

The buyer is required to make payment within 5 days of the end of the auction. We will ask you to ship the item only after we have received the buyer's payment. Therefore, it may take a few days before you are asked to ship the item. We will notify you if the buyer does not make payment within 5 days.

● The payment term is not a legal limit

Accordingly, non-payment by the buyer does not give you the right to automatically cancel the sale.

If you want to cancel a sale, you will need to contact us so we can help you find a solution, such as sending the buyer a default notice with a payment deadline. If, even after this procedure, the buyer still does not pay, in most cases you can cancel the sale.

● We may cancel a transaction if the buyer fails to pay

If the buyer fails to pay, we may send reminders. If, despite our reminders, the buyer still does not pay, we may cancel the transaction.

ARTICLE 17. SHIPPING OR COLLECTION

We will notify you as soon as we receive the buyer's payment, so that you can ship, transport or arrange for the buyer to collect the item. To make the shipping process as smooth as possible, please consider the following:

● Shipping is not Crocetta's responsibility

We are not responsible for shipping nor are we the shipping company for items. We will never be held responsible for any damage that may occur during the shipping or transportation process.

● When you ship or transport your item, you enter into a contract with the shipping or transport company for the services provided

This means that if there is a problem while shipping or transporting your item, you will need to request verification directly from the shipping or transport company.

We advise you to always carefully read the terms and conditions of the company in question.

● When shipping your item, please keep the following in mind:

○ Always ship your item with valid tracking information

Items must only be shipped with a valid tracking code.

We strongly advise you to use registered and/or insured shipping appropriate to the value of your item. You are responsible for any risks related to damage and/or loss of your item during shipping until delivery.

○ Organization of delivery or collection

After the buyer has paid for the item, you can use our internal messaging system to arrange shipping or transportation of the item in agreement with the buyer.

○ Ship the item within 3 days of payment

Unless you have arranged collection by the buyer, you will need to ship the item within 3 working days of the payment date.

○ Carefully prepare the item for shipping or transportation

You will need to carefully package or prepare your item for shipping. It is your responsibility to ensure that your item arrives in good condition. As the person responsible for shipping, the buyer will be able to hold you back in the event of any damage caused by a defective shipment.

○ Take out shipping insurance

In most cases of loss or damage during shipping, we will refund the buyer, while the shipping company will not refund you or will only pay you a small amount.

Consequently, we recommend that you take out insurance for the shipment of your item. If you use smart shipping, you will be able to add shipping insurance during the submission process.

● Contact us if you have any shipping problems

In the event of delays, loss or damage to the item during shipping or transport, you will need to request and cooperate with a verification by the shipping company.

● Refund of excess shipping or transportation costs to the buyer

If the actual shipping or handling charges are less than the original amount you quoted, you will reimburse the buyer for any overpaid shipping or handling charges.

In some cases, we may refund the buyer on your behalf and deduct this amount from your (future) payments. If we artificially increase shipping and handling charges, we may take certain actions, such as temporarily or permanently suspending you from our services.

● When shipping your item, you cannot:

○ Use drop shipping

You may not pass on the burden of shipping the item to a third party – such as the manufacturer, wholesaler, retailer, or fulfillment center – who ships the item directly to the buyer.

○ Waiting too long before shipping an item

The delivery date indicated by you or the tracking information provided by the shipping company does not constitute a legal limit.

Therefore, the buyer cannot automatically cancel the transaction if the item arrives after this date.

However, if you fail to ship or transport the item in a timely manner, the buyer (or us on his behalf) may file a notice of default with a reasonable time to ship the item. If this deadline is not respected, the sales contract may be cancelled.

ARTICLE 18. PAYMENT FOR ITEMS SOLD

We will pay the purchase price (less any applicable fees) after the buyer has paid in full and is satisfied with the item.

● Exchange rates may apply

We will set the exchange rate for your item at the rate applicable on the date your advert is published. As a result, your payment amount may be lower or higher in your currency.

We or our payment service providers may also round (up or down) the purchase price to the nearest whole monetary unit prior to payment.

● Buyers have 3 days to examine the item

The 3 day period starts from the day the buyer receives the item. Our buyers should contact us if they believe there is something unusual about the item (for example, if it does not match the description).

We will notify you if, under specific circumstances, the buyer is unable to examine the item within this 3 day period.

● Suspension of payment due to buyer complaint

If a buyer files a claim regarding your item and payment to you has not yet been made, we may withhold payment until the claim is resolved.

● Suspension of payment for other reasons

In general, your payment may be suspended if a third party notifies us that there is a problem with (the sale of) your item, or if you fail to comply with your obligations to Crocetta and/or a buyer.

● We reserve the right not to pay you

If you have sold an item but have not acted in accordance with our Terms (for example, if the item sold is not as described), we will have the right to withhold payment from you for the item in question. In such cases, you agree that you will waive any claims you may have against us for such payments.

ARTICLE 19. ITEM NOT SOLD

It may happen that your item is not sold, for example in the following situations:

○ If you have set a reserve price for your item that is not reached by the highest bid in the auction.

○ In the unlikely event that your item does not receive any bids.

○ A buyer (or us on behalf of a buyer) cancels the sale. There are some options to ensure you can still sell your item on or through our online site, such as putting the item up for auction again.

ARTICLE 20. YOUR OBLIGATIONS

As a seller, you have certain obligations towards Crocetta, our bidders and our buyers. These obligations help ensure that fairness on Crocetta is guaranteed for both buyers and sellers.

● Responsibility for your items

The responsibility for the sale of your items lies entirely with you. Furthermore, you are responsible to Crocetta and/or buyers in the event of a violation of these Terms, a sales contract or any applicable law.

● Your items are authentic

You warrant that you will not sell items that are counterfeit or otherwise infringe upon the copyrights, trademarks or other rights of any third party.

Furthermore, you confirm that the description provided is complete and accurate and that it corresponds to the item for sale. Omission of important information, such as any damage or repairs to the item, may result in the buyer canceling the purchase.

● Your User Material must belong to you

Only post user material that belongs to you or that you have permission to use.

For example, you can't copy another seller's item description.

● Ship or transport your item

After you sell an item and the buyer makes payment, you must ship or transport the item to the buyer in a timely manner.

You may be subject to serious consequences if you refuse to deliver the item to the buyer without a valid reason (for example, a force majeure event). In most cases, refusal to deliver an item to the buyer will result in a fine.

● Comply with sales laws and regulations

It is your responsibility to ensure that the items you present and the packaging you use for shipping comply with import, export and environmental protection regulations. Environmental laws and regulations include guidance on packaging methods and waste management.

If necessary, you will need to obtain import/export permits and licenses and/or register for the relevant environmental impact registers required for the sale and shipment of the item. Crocetta will not be responsible in the event of non-compliance on your part.

● Comply with economic sanctions laws

This includes any economic sanctions laws and regulations applicable to Crocetta. For example, you may not use a financial institution or other third party that involves or causes a violation of such laws.

● Availability of your items

All the items you put up for sale through Crocetta will only be present on our online site and on our authorized providers. You cannot simultaneously put the items up for sale elsewhere. The item must remain exclusively available for as long as the advert is active. Removing an item from an active listing can result in serious consequences for you.

ARTICLE 21. FAILURE TO FULFILL YOUR OBLIGATIONS

Failure to meet your obligations to us or our buyers has a direct impact on the credibility and reliability of our company. It also has potential consequences for you, which you should consider.

● Consequences of failure to fulfill your obligations to us

If you fail to comply with your obligations to us or to a buyer, we may suspend or remove your listings, suspend your account or access to our services, cancel a sale, or take one of the other measures set out in our General Terms of Use. In most of these cases, you are automatically in default. Otherwise, we will send you a default notification.

If we have to take one or more of these measures, in most cases we will inform you by email, indicating the reasons.

● Seller account restrictions

If we suspend or limit your account, we will try to inform you of the reasons for this decision. If a decision is made to permanently limit access to your account (i.e., to terminate your account), we will attempt to inform you of the reasons for this decision 10 days prior to terminating your account. This notice period does not apply if, for example:

○ We are subject to a legal or regulatory obligation that requires us to terminate your access to our services.

○ You have repeatedly violated our Terms.

● We reserve the right to demand payment for damages

Your failure to fulfill your obligations often results in (financial) damage to us. We are entitled to compensation for this financial loss. We may offset such damages against the amount owed to you. If the amount payable to you is not sufficient to cover the damages suffered by us, we may enforce payment of any debts, damages and penalties owed to us or invoked by us out of court, for example by using a collection agency credits, or judicially through a summons in the Turin court.

In such cases, we may claim statutory interest from the date you are found to be in default and any (out-of-court) collection costs.

● Fraud reporting

If your actions are fraudulent, we may report you to law enforcement (national and/or international).

● Consequences of failure to fulfill your obligations to our buyers

If you fail to fulfill your obligations to a buyer, we may take any of the measures described in our General Terms of Use.

The buyer may also take his own measures under the sales contract. These include actions aimed at enforcing the obligation to deliver the object and the request for compensation for any damage caused by failure to comply with this obligation.

To this end, the buyer can resort to out-of-court solutions, such as a debt collection agency, or to judicial solutions. In such cases, the buyer may request legal interest from you from the date you default under the sales contract and any (extrajudicial) collection costs.

ARTICLE 22. MAKING OFFERS ON ITEMS

Before bidding on an item, please note the following:

● We provide estimates for guidance

We provide estimates to help you decide your bid amount.

Estimates may change and are not a guarantee or prediction of the actual value or selling price of an item. They express our opinion, but cannot refer to the intrinsic defects of the object, its restoration, its alterations or its adaptations.

For this reason, they are not an alternative to your own seeking professional advice.

● Every offer is binding

Every offer is binding. This means you cannot change, withdraw or revoke your offer. We are not responsible for any errors you may make when placing your bid, so always double check that you have entered the correct amount, especially when making a last minute bid.

If you are the highest bidder at the end of the auction, you agree to pay for the item.

● Check import laws and any other costs

As a buyer, it is your responsibility to check whether there are any specific rules or restrictions for importing an item into your country. You will also need to check for any costs associated with these types of rules or restrictions. Neither we nor the seller are responsible for these costs.

● Reserve price not reached

Some items for sale have a reserve price. The reserve price is the minimum price a seller is willing to accept. If your bid is the highest, but is lower than the established reserve price, you will not be automatically awarded the lot.

● Items sold with the "seen and liked" formula

All objects are sold with the "seen and liked" formula. Their condition can vary greatly due to age, previous damage, possible restorations, repairs and wear. They are rarely in perfect condition and the object is sold with the "seen and liked" formula, in the condition it is in at the time of sale. Item description and/or images may not clearly show the condition of an item.

Colors and shades may appear different on screen than they would when tested in person. Condition reports may be available to help you evaluate the condition of an item. If the seller does not explicitly mention the condition, it does not mean the item is new or like new. It is your responsibility to ensure that any condition report has been requested, received and considered.

ARTICLE 23. CONTRACTS AND COSTS

● Highest bid

If your offer is the highest, you enter into a sales contract. This agreement is governed by our Terms. This sales contract places some obligations on you, including payment for the item. Some sellers may have additional terms and conditions. If so, these will be shown or indicated on the item page.

● We charge a fee

For each purchase, buyers pay commission. The buyers commission is usually 15% of the purchase price.

The amount includes VAT (where applicable). We add this fee to the total costs incurred by the buyer at checkout. Discounts or promotions may apply.

● Other costs

Normally, shipping or transportation costs are the responsibility of the buyer. If applicable, you will also be responsible for paying VAT, import taxes, insurance costs, costs of using a specific payment method, or costs for ancillary services, such as advanced shipping services.

ARTICLE 24. PAYMENT FOR YOUR ITEM

If you are the highest bidder or have purchased an item through our auctions, you will be responsible for paying for the item.

● Payment options

We have a wide range of payment options, including credit card and bank transfer.

Some payment options charge a fee for using them. If so, we will inform you about it.

● Make payment within 5 days

Payment must be made within 5 days of auction ending.

● Your payment is safe

Our trusted payment service provider holds your payment in escrow for up to 3 days after receiving the item.

● Late payment

If you are the highest bidder, if you fail to pay within this 5 day period, we may suspend your access to bids until you make payment.

Additionally, failure to pay on time may result in cancellation of the sale by the seller or by us on the seller's behalf.

ARTICLE 25. SHIPPING OR COLLECTION

As soon as you have paid for the item, we will notify the seller. The seller will then ship your item to the address you provided or indicated in your account. In some situations, you will be able or required to pick up the item from the seller.

● Make sure your address is correct

Make sure the address you provide or indicate in your account is correct, as the seller will ship the item to this address. This must be a real address, not a post office box.

● Collect within 5 working days

If you have chosen to collect the item, you will be required to arrange collection within 5 working days of payment

● Late delivery or collection

If your item does not arrive on time or the seller does not make it available for collection, you will need to contact us to find a solution. The indicated delivery time is not a legal limit, which means that the sales contract is not automatically canceled if the item does not arrive by this date.

A purchase may only be canceled if we are unable to reach a resolution with the seller and a default notification has been sent by us on your behalf, setting a reasonable period of time to ship the item or make it available for collection.

● Troubleshoot shipping issues

We will provide assistance to you and the seller to resolve the problem.

● Documentation sharing

To resolve any shipping issues, you may be contacted by the seller, the shipping company, or us, asking you to provide documentation, photos, or other information. Since this is useful information for identifying the problem, we count on your cooperation and timeliness in providing us with this information.

● Possible outcomes

If the problem is still not resolved after verification by the shipping company, we will make a decision on the solution to be adopted. This may include canceling the purchase and issuing a refund to you or remitting payment to the seller.

ARTICLE 26. RECEIPT OF YOUR ITEM

Once the purchased material arrives, take time to examine it carefully.

● Start with an examination of your object

When you receive the item, you can examine it to determine its nature, characteristics and functioning. The valuation methods should be similar to those that might be adopted for an item in a physical store.

● Handle with care

Most of the specialty items sold on our online site are delicate. When unpacking or checking the item, be sure to treat it with care.

The same applies to any special packaging the item may arrive in. If you wish to cancel the purchase and the item is damaged in a way that reduces its value, you will be responsible for paying any damages to the seller.

Pre-existing damage or damage occurred during shipping is excluded.

● Contact us within 3 days

If you have any concerns or the item is not as described on the item page, please contact us within 3 days of receiving it.

After 3 days, we will release your payment to the seller. At this point, we will still try to resolve the issue, but we probably won't be able to offer you a refund.

If the 3 day period has expired, we still invite you to contact us

● Verification of complaints

In the event that the item does not correspond to the seller's description, it is important that you provide us with detailed information so that we can promptly investigate your complaint.

● Find a solution

If, following verification, it turns out that the item does not correspond to the description, you may be entitled to a number of solutions. Depending on the circumstances, these solutions may include repair, replacement, reduction of the purchase price or, as a last resort, cancellation of the sale, in which case the seller may have to compensate you for damages.

Some of these solutions are only available if you are a consumer purchasing from a professional seller.

ARTICLE 27. RETURN OF AN ITEM

If you have any doubts about the item and are not satisfied with the solution provided by the seller or us, in some cases you will have the possibility to cancel the purchase and return the item. You will then be refunded the purchase price and, in most cases, the shipping costs.

● Item does not conform to the description

If an item is not as described, we will send the seller a default notification with a reasonable time to repair or replace the item or provide another solution, but the seller is unable or unwilling to provide a solution, in most cases you can cancel the purchase and return the item to the seller.

Once the item is returned to the seller safely and in the same condition you received it, we will refund the purchase price and buyer's premium.

● Return shipping

In most cases, you will be responsible for covering the shipping costs of returning the item to the seller. It will also be your responsibility to ensure that the item has adequate insurance for return shipping or to cover costs in the event of loss or damage if you decide not to insure it.

We recommend that you package the item carefully to avoid damage and, where possible, use the packaging in which the item was delivered to you. Additionally, we encourage you to carefully check whether there are any specific shipping requirements that apply to your item.

ARTICLE 28. YOUR OBLIGATIONS

As a buyer, you have certain obligations towards Crocetta and our sellers. These obligations help ensure that fairness on Crocetta is guaranteed for both buyers and sellers.

● Make your payment on time

If you have placed the highest bid, you will be responsible for paying for the item (including any applicable fees) within 5 days.

● Do not file a chargeback request

If you make the payment, but file a chargeback request even though the seller has fulfilled its obligations, we may block your account, initiate legal proceedings against you and/or seek damages.

To avoid having to take actions of this type, in the event of problems with your item, we always invite you to contact us.

● Pick up your item on time

Make sure you collect the item within the agreed time. Otherwise, you may be responsible for any additional costs and damages, such as storage costs. We may also cancel the sale on behalf of the seller and retain the purchase commission.

● Cancel only for legitimate reasons

If you have canceled multiple orders, we may suspend your access to the offers. We may also suspend your account and apply penalties.

Sellers may also be able to claim damages and assert any other rights under the sales contract.

● Comply with our Terms

It is important that you comply with our Terms, including these Buyer Terms of Use, as well as our other guidelines and regulations. We may take one of the measures set out in our General and Buyer Terms of Use.

ARTICLE 29. FAILURE TO FULFILL YOUR OBLIGATIONS

Failure to meet your obligations to us or our vendors has a direct impact on the credibility and reliability of our company. It also has potential consequences for you, which you should consider.

● Consequences of failure to fulfill your obligations

If you fail to comply with your obligations to us or a seller, we may suspend your access to the offers, your account or access to our services, cancel a sale, or take one of the other measures set out in our Terms of general use.

In most of these cases, you are automatically in default.

Otherwise, we will send you a default notification. If we have to take one or more of these measures, in most cases we will inform you and explain the reasons.

● We reserve the right to demand payment for damages

Your failure to fulfill your obligations often results in (financial) damage to us. We are entitled to compensation for this financial loss. We may enforce payment of any debt, damages and fines owed to us or invoked by us out of court, for example by using a debt collection agency, or in court (generally, the Court of Turin).

In such cases, we may claim statutory interest from the date you are found to be in default and any (out-of-court) collection costs.

● Fraud reporting

In cases where your actions may be classified as fraudulent, we may report you to law enforcement agencies (national and/or international).

● Consequences of failure to fulfill your obligations to our vendors

If you fail to fulfill your obligations to a seller, we may take any of the measures described in our General Terms of Use.

The seller may also take his own measures under the sales contract.

These include actions aimed at enforcing the payment obligation and the request for compensation for any damage caused by failure to comply with this obligation. To this end, the seller can resort to out-of-court solutions, such as a debt collection agency, or to judicial solutions. In such cases, the seller may request legal interest from you from the date you default under the sales contract and any (extrajudicial) collection costs.

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TERMS OF USE

DOWNLOAD OUR "TERMS OF USE" IN PDF BY CLICKING HERE